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Explore the Rules That Govern Your in999 Account

These terms and conditions set out the agreement between you and in999 when you open an account and use our platform — covering everything from how your wallet…

Binding on account registrationCovers UPI, Paytm, PhonePe transactionsSubject to Indian applicable lawUpdated terms communicated via emailDisputes handled through our support desk
in999 Explore the Rules That Govern Your in999 Account
REACH OUR POLICY TEAM

Switch to Live Support for Terms Queries

If any clause in these terms is unclear or you believe an action on your account does not reflect what was agreed, our support team is ready to help. You can reach us through live chat, email, or our help centre — all three channels are monitored daily and will connect you to a representative who can pull up your account record directly.

Team online

Live Chat

Open the chat widget inside your account dashboard to speak with a support agent in real time. Agents can reference your transaction history and account terms side by side to resolve disputes quickly.

Email Support

Send a detailed query to our support address and receive a written response within 24 hours. Include your registered email and account ID so the team can locate your record without delay.

Help Centre

Our help centre holds clause-level explanations of common terms questions — account suspension, withdrawal holds, and transaction disputes — so you can find answers without waiting for an agent.

HOW WE UPHOLD THESE TERMS

Open Account Security and Data Handling Explained

We take the commitments inside these terms seriously, and the practices below reflect how we operationalise them day to day.

Data We Collect

We collect only the account data necessary to process your deposits via UPI, Paytm, or PhonePe, verify your identity, and…

Cookie Policy

Cookies on in999 are used to keep your session active, remember your payment preferences, and measure how pages perform.

Account Security

Your account is protected by password authentication and optional two-factor verification.

Data Retention

We retain your account and transaction records for the period required by applicable Indian financial and regulatory obligations.

Requesting Changes

To request a correction to personal data we hold, or to ask what records are linked to your account, contact…

Dispute Resolution

Disputes about account actions, transaction outcomes, or term interpretation are first handled by our support team.

Check Answers to Common Terms and Conditions Queries

The questions below address the terms and conditions topics that come up most frequently among account holders. Each answer reflects the current version of our policy; if your situation is not covered here, the support channels listed above are the right place to ask.

The terms become binding the moment you complete account registration and confirm acceptance on the sign-up screen. Continuing to use your account — including making any deposit via UPI, Paytm, or PhonePe — reaffirms that acceptance.

We send a notification to your registered email address before any material change takes effect. The updated version is also published on this page with a revision date at the top so you can compare it against the version you previously accepted.

Access depends on local law and is available only where local law permits. If the law in your specific state or region restricts this type of platform, these terms do not authorise use, and the relevant clauses are void to that extent.

We collect the data needed to verify your identity, process transactions, and fulfil our legal obligations — primarily your name, contact details, and payment method records linked to UPI, Paytm, or PhonePe. Retention follows applicable Indian regulatory timelines.

Contact our support team through live chat or email with your account ID and details of the correction needed. We aim to review and respond to data correction requests within five working days of receiving the complete request.

Closing your account does not immediately erase all records. We retain transaction and identity data for the period required under Indian financial regulations, after which records are deleted or anonymised according to our internal retention schedule.

These terms are governed by applicable Indian law. Disputes are first submitted to our internal support process; if unresolved, the terms specify formal escalation procedures under Indian jurisdiction, consistent with the consumer protections available to you.